MyChart Guide: Health Information | Community Health Network (2024)

You can use MyChart to view and manage your personal health information, including your COVID-19 records, personal health notes, current health summary, test results, medication information and more.

COVID-19 Records

Go to Your Menu > My Record > COVID-19.


Record your COVID-19 vaccinations/boosters in MyChart and then print or download your vaccination records via a QR code or as a PDF to keep on file or present as proof of vaccination. You may access the same records in this area for any proxy accounts you have access to, such as a child.

COVID-19 Test Results

If you have had COVID-19 tests done at Community, your test results may also be found in this section.

Personal Notes

The Personal Notes feature allows you to add your own secure notes about your healthcare right where you need them most. This is designed for your own record-keeping and is not a way to communicate with your provider(s). Personal notes can only be viewed by you and are not part of your permanent medical record.

You may add personal notes on the following pages:

  • Allergies
  • Medications
  • Problems
  • Immunizations
  • Preventive Care
  • Medical / Social / Surgical / FamilyHistory
  • Family Status

Health Record Summary

To see a summary of your medical record, go to Your Menu > My Record > Health Summary. This summary includes:

  • Current health issues
  • Medications
  • Allergies
  • Immunizations
  • Preventive care

With MyChart, you can view test results as soon as they become available, rather than waiting for a phone call or letter from your physician. You may view test results in two ways:

  1. Go to Test Results in the top menu
  2. Click on Your Menu > My Record > Test Results

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Get Notified

To be notified automatically when test results are available in your MyChart account, go to Your Menu > Account Settings > Communication Preferences. Select the Health category to view your current Test Result notification methods. To receive text messages, you may first need to opt in to unlock the text message option. After you've made your selections, make sure to save your changes.

To opt in or out of a communication method: Click on the email (envelope) icon or text (message bubble) icon. If you are opted in, the icon will appear all gray. If you are opted out, the icon will be white with a dark gray outline.

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Manage Medications & Refills

To view all your current medications, visit Medications in the top menu or Your Menu > My Record > Medications.

To learn more about a medication, such as side effects, click the "Learn more" link below the medication name.

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Request a Refill

  1. To request a refill for one medication, click the "Request refill" link below the medication. To request multiple refills, click the orange "Request refills" button above and to the right ofthe medication list.
  2. Check the box for each medication you want to request a refill for. Then click Next.
  3. Add comments as needed.
  4. Select your pharmacy pick-up location and date/time.
  5. You will receive a message in your MyChart inbox when the prescription refill is processed.

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Download Health Record/Lucy Summary

The "Lucy Summary" is a portable version of your health record (including allergies, medications, current health issues, procedures, test results, and immunizations) in MyChart Central.

Link to MyChart Central to download your Lucy record and place it on a USB drive and take it with you to share with your other healthcare providers.

To get started, go to Your Menu > Sharing > Lucy. Check the boxes for information sharing and click "Link me up with Lucy and MyChart Central". You will go to the MyChart Central website to create your account.

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Request/Retrieve Medical Records

Request Medical Records

You can use MyChart to request a copy of your medical records. Go to Your Menu > My Record> RecordRequestand fill out the online form.

View RequestedMedical Records

If you've requested a copy of your medical record from your healthcare organization, you can download and view it from MyChart, rather than having to wait for a paper copy to arrive in the mail.

  1. Go toMy Record > Document Centerand choose "Requested Records".
  2. Locate the record you want to view and click "Download".
  3. If the record is password protected, you see a message to warn you. ClickContinue Download.
  4. ClickSaveto save the file to your computer and then open it, or clickOpento open it without saving it to your computer.
  5. If the record is password protected, clickShow Passwordon the Requested Records page to view the password you need to access the document and enter it to view the document.

Flowsheets to Track Daily Health

Your provider might request that you record information such as your daily glucose or blood pressure readings in MyChart. The order is called a"flowsheet" in MyChart.When you enter the information in the flowsheet, your provider automatically receives the readings so he can monitor your progress between visits.

Below are instructions for connecting a flowsheet to a health tracking device such as Google Fit or Apple Health to complete the provider order request.

FlowsheetConnection Instructions

You may choose how you share your health information with friends and family, other providers and healthcare organizations, and across mobile devices. To review and set your sharing preferences, go to Your Menu > Sharing > Share My Record.

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Sharing Options and Preferences

Friends and Family

Control who can see your information, and whose information you can view. This is where you can see which family members' records you can see.

Share Everywhere

Access this feature on the Share My Record page or go to Your Menu > Sharing > Share Everywhere.

Share Everywhere allows you to share your record with just about anyone, like a doctor, chiropractor, social worker, physical therapist, dentist, or school nurse. Grant someone one-time, limited access to the health information you can see in MyChart, including health history, medications, allergies, immunizations, etc. This gives him or her the ability to see your health record summary, view other clinical data, and submit a note to your care team. For more information, visit

Link Your Accounts

Access this feature on the Share My Record page or go to Your Menu > Sharing > Link My Accounts.

You can use MyChart to view your health information from other organizations where you and your family have records. When you connect your accounts from the participating organizations, you will be able to see the following types of information in your MyChart account:

  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

Connected Apps and Devices

Review which apps you have authorized to view your health data as well as trusted devices that you have linked to your account.

MyChart Guide: Health Information | Community Health Network (8)

Family Access

If you have access to your family members' medical records, you can view most of the information in their records in the same way that you view your own. Some things that might be useful include viewing a family member's test results or your child's immunization records.

To switch to a proxy record, change the name in the upper right drop-down menu.

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Proxy Access to a Family Member's Record

To access a family member's record, you first need permission. After you've received permission, you can view their records by hovering over the icons in the top toolbar and clicking on the appropriate record.

After you read the Proxy Access Disclaimer, click Accept to continue to your family member's chart.

View Your Child's Information

Immunizations/Vaccinations Record

When you are in your child's record in MyChart, go to Your Menu >Health Summary > Immunizations. You can see the immunizations your child has received and the dates on which she received them. Click the immunization name to learn more.

Click the printer icon at the top right to open a print-friendly version.

MyChart Guide: Health Information | Community Health Network (2024)


Why is the MyChart app not working? ›

If you are having issues with the MyChart app, please contact the MyChart Support line at 1-833-212-1586, Monday through Friday, 8am-6pm. Test Hardware - You have the ability to test your hardware prior to your scheduled video visit from your mobile device or through web browser.

Are MyChart messages private? ›

If you have a non-urgent medical question, you can send a message to your care team. This message is secure, meaning your information stays private as it is sent over the Internet.

What are the disadvantages of MyChart? ›

  • Actual data when displayed is a bit unpolished.
  • Didn't find easy integration to device calendar and profiles.
  • Dark mode would have been nice.

Why is my MyChart disabled? ›

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

Does Medicare pay for MyChart messages? ›

Patients with Medicaid will not incur out-of-pocket costs for MyChart messages. For Medicare patients, MyChart messages will cost between $3 and $7. Patients without insurance or whose insurance does not cover MyChart messages will be billed $35 per message, according to MultiCare.

Can a patient ask to see their chart? ›

Section 123110 of the Health & Safety Code specifically provides that any adult patient, or any minor patient who by law can consent to medical treatment (or certain patient representatives), is entitled to inspect patient records upon written request to a physician and upon payment of reasonable clerical costs to make ...

Are you allowed to text your doctor? ›

HIPAA allows for patients to text their physicians with unencrypted text messages ONLY IF the patient is warned of the risks of communicating via unencrypted text messaging, and if the patient gives their consent to use unencrypted texts to communicate with their physician.

Why is MyChart charging me? ›

While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services.

Why did my test results disappear on MyChart? ›

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

Can you permanently delete messages from MyChart? ›

If you refresh or leave the page after deleting the message you will still have the option to restore it. However, if you logout of your account you will no longer be able to restore the messages – the messages are permanently deleted.

Do doctors respond to MyChart? ›

Messaging your doctor can be a convenient way to get medical advice. You can send a note through MyChart whenever you have time – day or night – and your provider will typically reply in one to three business days.

How can I see all the messages I've sent? ›

The Messages app provides users with sent and received message history. Once you open the app, you will see the list of individual contacts that have sent you a text or that you have sent a text. In addition, you can view the text messages you sent or received when you click on the contact or conversation.

How do I get notifications from MyChart? ›

You may opt to turn push notifications on or off at any time. Log in to the MyChart App • Select the three dot icon in the upper right-hand corner. Select Account Settings. Adjust Notifications as needed.

Why is MyChart video visit not working? ›

- The patient may have attempted to connect directly through Zoom. They must connect by logging into MyChart and clicking Begin Visit from the appointment. - Patients may have issues due to pop-up blockers, and may need to go into their browser settings to allow pop-ups.

Why can't I see my child's MyChart? ›

The parent or legal guardian can no longer access your personal health information on MyChart. However, adult patients (18 years or older) can grant proxy access to other adults. Ask your physician or care team for more information about parent or legal guardian proxy access for adult patients.

How do I recover MyChart account? ›

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact your MyChart help desk at 614-366-6975 to help you regain access to your MyChart account.

Why isn t my MyChart activation code working? ›

My activation code does not work. What should I do? For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at or call our MyChart Patient Support Line at 1-228-809-6068.

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