Sonos Radio unable to play since app update | Sonos Community (2024)

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19 replies Reply
Question
  • 12 May 2024

  • 19 replies
  • 251 views
M
  • MrsLCD97

  • Contributor I
  • 1 reply

Since the app update Sonos is asking to reauthorise my account but is just going round in a loop. I now can't play any stations. Have a beam and a pair of SL1's

  • Sonos Radio
  • Sonos App
  • Unable to play
  • Like
  • Quote

19 replies

T

Userlevel 2

Sonos Radio unable to play since app update | Sonos Community (1) +1

  • Tuur

  • Trending Lyricist I
  • 34 replies
  • 1 month ago12 May 2024

Same problem over here.

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M
  • Martsky

  • Listener
  • 2 replies
  • 1 month ago13 May 2024

Ditto

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E

Userlevel 1

Sonos Radio unable to play since app update | Sonos Community (2) +1

  • Emile G.

  • Lyricist III
  • 10 replies
  • 1 month ago13 May 2024

Same here. Reinstalling doesn’t work, nor does rebooting speakers. It works normally on my desktop app, so reauthorizing isn’t the problem; the app is.Kind of funny (*) though, that their own radio system doesn’t work after an app update.

(*) Trying desperately to see the humor in this new app mess.

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B
  • Billmull

  • Lyricist II
  • 4 replies
  • 1 month ago15 May 2024

I’m having the same issue. Sonos chat gave an answer that did not work especially as the menu he sent me to did not have the suggested item.

very frustrated. At least Spotify on Sonos still works, just can’t listen to the radio.

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R
  • Rielad

  • Lyricist I
  • 1 reply
  • 1 month ago20 May 2024

Same issue here in Denmark. Using iPad pro 11 (2. gen)😡

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B
  • Billmull

  • Lyricist II
  • 4 replies
  • 1 month ago20 May 2024

How soon will we be able to listen to radio. It’s been over a week now!

Do Sonos care?

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J
  • jleyanna

  • Lyricist I
  • 2 replies
  • 1 month ago20 May 2024

same. Won’t play anything since I updated.

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Userlevel 5

Sonos Radio unable to play since app update | Sonos Community (4) +6

  • Chopdog

  • Renowned Enthusiast I
  • 62 replies
  • 1 month ago23 May 2024

Alexa won’t play any music. It won’t play radio.

hey Sonos - play Boom Radio.silence.

all Hey Sonos requests misunderstood.

arghh.

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T

Userlevel 2

Sonos Radio unable to play since app update | Sonos Community (5) +1

  • Tuur

  • Trending Lyricist I
  • 34 replies
  • 1 month ago25 May 2024

Another app update. No go.

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B
  • Billmull

  • Lyricist II
  • 4 replies
  • 1 month ago26 May 2024

Do Sonos care? It’s been over a week since the offending new App.

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Userlevel 5

Sonos Radio unable to play since app update | Sonos Community (7) +6

  • Chopdog

  • Renowned Enthusiast I
  • 62 replies
  • 1 month ago26 May 2024

The share price has only gone down a little way, so I don’t think they have any incentive

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  • Airgetlam

  • 39451 replies
  • 1 month ago26 May 2024

There have been two updates since the original release of the 80.x version of S2. See release notes here.

Bruce

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Userlevel 5

Sonos Radio unable to play since app update | Sonos Community (10) +6

  • Chopdog

  • Renowned Enthusiast I
  • 62 replies
  • 1 month ago26 May 2024

Yup. No change. All issues unresolved.

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T

Userlevel 2

Sonos Radio unable to play since app update | Sonos Community (11) +1

  • Tuur

  • Trending Lyricist I
  • 34 replies
  • 1 month ago27 May 2024

Sonos:“It takes courage to rebuild a brand’s core product from the ground up, and to do so knowing it may require taking a few steps back to ultimately leap into the future.”

https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement

Right. Most of all it takes thinking, beta testing and quality control. Courage comes in when you launch a half baked product.

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F
  • fearnothing2002

  • Listener
  • 1 reply
  • 30 days ago29 May 2024

Looks like we all have this problem. Having just seen the pathetic coding of the sign up form for this community, I would say they are pretty useless at coding and QA. I may have to finally throw this device away. However I bought Sonos because Bose (far farmore expensive and quite some years ago) also would not work.

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Userlevel 5

Sonos Radio unable to play since app update | Sonos Community (13) +6

  • Chopdog

  • Renowned Enthusiast I
  • 62 replies
  • 30 days ago29 May 2024

Hopefully there’s an open sourcing activity going on somewhere out there in ‘code developer land’.

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G

Userlevel 3

  • GP9876

  • Contributor I
  • 3 replies
  • 9 days ago18 June 2024

Same problem. Having so many problems with Sonos - driving me nuts. Wish i’d never bought into this brand, but having spent money on a system I need it to work.

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B
  • Billmull

  • Lyricist II
  • 4 replies
  • 9 days ago18 June 2024

The Sonos App is useless, causes so many arguments. The web page is slightly better but not perfect.

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